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Frequently Asked Questions

  • What are marketing/promotional materials?  
    Anything you can put a logo on.


  • What design programs do you use? 
    Dreamweaver, Photoshop, Illustrator, InDesign, Flash, 3dsMax,


  • What file formats do you accept? 
    PDF, AI, PSD, TIFF, Hi-Res JPG (Vector based files are preferred) We also accept ZIP, RAR, or STX compression formats.


  • Can you provide us with the files used? 
    Depending on the job, the working files may be available to the client after completion of the project.


  • Do you deliver? 
    Yes, we can ship to you or your clients.
  • What regions/areas do you deliver to? 
    We ship world wide. 


  • What are your shipping methods? 
    We ship with UPS, FEDEX, and on occasion USPS


  • Can I use my own shipping account? 
    Yes, can use either your FedEx or UPS acct #.  This applies only on large format printing, apparel, and  most promotional items.  This does not apply to our paper printed products.  These will be shipped via our UPS acct.


  • Can you provide templates for layout? 
    Yes, we can provide you with a template for design of paper printed materials.  For other items, we can provide you with the imprint area specs.



JPG Hawaii | 1860 Ala Moana Blvd. Suite 420 Honolulu, HI 96815 | 808-429-4544 © 2013